Right to Cancellation


You have the right to withdraw from this contract within fourteen days, without being required to cite any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the courier, took final possession of the goods.
In order to exercise your right to cancellation, you must inform us clearly, via a written statement (e.g. a letter sent by post, fax or e-mail) (KOSHKA BERLIN GmbH, Fuggerstraße 18, 10777 Berlin, Germany, Tel.: +49 (0)30 67 95 17 65, E-Mail: info@koshkaberlin.com), citing your decision to withdraw from this contract. You may use the attached standard withdrawal form; it is, however, not required. To ensure that you remain within the timely cancellation period, it is sufficient for you to send notification of your right of withdrawal before the expiry of the withdrawal deadline.


Consequences of Cancellation

If you withdraw from this contract, all payments which we have received from you, including delivery charges (except for the additional costs arising from your choice of a different delivery method other than our standard delivery) must be repaid to you promptly, at the latest within fourteen days from the date on which the notification of your cancellation of this contract was received by us. For this repayment, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise; in no way will you be charged for these repayment fees. We may refuse reimbursement until we have received the goods back from you, or until you have provided proof that you have returned the goods, whichever occurs earlier.
You must return or hand over the goods to us without delay, and in any case, no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is still met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods; in the case of goods which, due to their nature, cannot be returned via normal post, the costs shall be estimated at a maximum of approximately € 200. You must only pay for any loss in value of the goods if this loss in value is due to any inappropriate handling of the goods on your part, while verifying their nature, characteristics, and/or proper functioning of the goods.


Special Instructions

Unless otherwise specified, the right of withdrawal/cancellation does not exist in the case of contracts for custom-made goods manufactured according to customer specifications, or goods which are clearly tailored to a customer’s personal requirements, or which are not suitable for return due to their nature.


Standard Cancellation Form

(If you wish to cancel the contract, please fill in this form and send it back.)
  • To KOSHKA BERLIN GmbH, Fuggerstraße 18, 10777 Berlin, Germany, E-mail: info@koshkaberlin.com, by means of a clear written statement (e.g. a letter sent via post or e-mail:
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*)/ received on (*):
  • Consumer(s)’ name:
  • Consumer(s)’ address:
  • Consumer(s)’ signature (only when notified on paper)
  • Date 

(*) Delete where not applicable.